Shipping policy
Shipping Policy
Order Processing All orders are processed within 1-2 business days of being placed. Orders are not processed or dispatched on weekends or UK public holidays. You will receive a confirmation email once your order has been dispatched.
Please note that platters are made fresh to order and may require additional preparation time.
UK Shipping We offer the following delivery options for UK orders:
- Standard — delivered within 3-5 business days
- Express — delivered within 1-2 business days
- Next Day (Before 12pm) — order must be placed before our daily cut-off time to guarantee next day delivery before 12pm
EU Shipping We ship to all European Union countries via Standard International shipping. Delivery times vary by destination but are typically 5-10 business days. Please note that customs duties and import taxes may apply and are the responsibility of the customer.
International Shipping We ship internationally to selected countries including the USA, Canada, Australia, UAE, and more. Delivery times vary by destination but are typically 7-14 business days. Customs duties and import taxes may apply and are the responsibility of the customer.
Free Shipping Free shipping is available via promotional discount codes. Sign up to our mailing list and follow us on social media to be the first to hear about free shipping offers.
Tracking Once your order has been dispatched, you will receive a tracking number via email where available.
Lost or Delayed Orders If your order has not arrived within the expected timeframe, please contact us at [your email address] and we will do our best to resolve the issue promptly.